With the COVID-19 pandemic, customers are wary of visiting branches. This has really given a booster to digital banking.


Neo banks, also known as Challenger banks or smart banks, are digital banks with no brick-and-mortar physical branches. The Fintech, which does not use legacy banking systems or pre-existing infrastructure, can be qualified as a bona fide Neo bank.


Since a decade, Neo banks are popular in Europe, Japan, the US, and Australia. They have started their operations in India for a few years. It will take some time before they become disruptive and transform the banking landscape. As of now, Neo banks, partner with existing banks because they do not have a banking license. 


With no backlogs of legacy systems and out-dated business processes, Neo banks are considered highly flexible and adaptive to new technologies.  Thanks to zero overheads of physical branches and manpower in those branches, they have an overall lower cost structure and are able to offer attractive interest rates for deposits and loans both.


Cloud-based Neo banks offer –

  • Omnichannel and Immersive customer experience
  • Contextual offerings
  • 24×7 Customer support using chatbots, AI and ML
  • Scalable infrastructure
  • Highly automated services like auto reconciliation, regulatory compliance-ready reporting.
  • Cash flow forecasting with AL and ML-based predictive alerts
  • Meaningful spending insights using AI
  • Open banking compliant API
  • Automated and digital workflow thereby reducing processing time to a few seconds/minutes
  • ML based risk Analyser
  • Innovative features like goals-based savings


Normally, Neo banks operate in targeted and un-served segments like

  • Tech-savvy millennial
  • SME and mass at the bottom of the pyramid who are ready to adapt to new technology to earn little more interest
  • Niche banking service like payments, budget, receivables and spend management
  • Provide Forex cards, credit cards, personal loans


Some notable Indian players are Open, NiYo, Yono, Kotak 811, PayZello, Instantpay, Yelo, India Post Payment Bank, EzoBank, and Zeta.


These Neo banks are here to stay and grow by leaps and bounds in the coming days. And they are going to disrupt conventional banking as Airbnb, Ola/Uber had disrupted the traditional models.

Project Management and AI/ML

Approximately $48 trillion is invested in projects annually, but only 35% of these projects are considered successful, according to the Standish Group.

The waste of resources and missed benefits of the remaining 65% are staggering. However, change is on the horizon, as Gartner predicts that by 2030, 80% of project management tasks will be run by AI and big data, machine learning, and natural language processing.

6 Ways AI/ML will Revolutionize Project Management as outlined by Antonio Nieto-Rodriguez:

1️⃣ More Efficient Project Selection and Prioritization
AI and ML can analyze data to determine which projects will bring the greatest value to the organization, exceeding human accuracy in prediction.

2️⃣ Streamlined Project Management Office
Data analytics and automation startups are already supporting organizations in optimizing the role of the project management office (PMO), as seen in President Emmanuel Macron’s use of technology for monitoring French public-sector projects.

3️⃣ Improved Project Planning and Reporting
Big data and ML can help leaders and project managers identify potential risks and suggest mitigating actions, and soon, they will be able to adjust plans automatically to avoid certain risks.

4️⃣ Virtual Project Assistance
In project management, “bots” or virtual assistants like ChatGPT will learn from past data to tailor interactions and capture critical information, such as PMOtto or Oracle’s new project management digital assistant.

5️⃣ Advanced Testing Systems
Advanced testing systems will soon become widely available, enabling early detection of defects and self-correcting processes, reducing the time spent on testing, and delivering bug-free solutions.

6️⃣Evolution of the Project Manager’s Role
With a shift from administrative work, the project manager of the future will need strong leadership skills, strategic thinking, and business acumen. Teams may soon comprise both humans and robots.

These new tools will transform not only the technology of project management but also the work itself.

Integrating artificial intelligence in project management will have a profound impact, not just by automating tedious tasks but more significantly by providing better selection and implementation of projects through AI and other innovative technologies.

Project managers must be ready to guide their teams in this transition by providing the necessary training and support.

#projectmanagers Are you ready to embrace this transformation?

The link for the full article is at

#business #leadership #technology #ai #work #data #training #digital #testing #future #projectmanagement #help #project #automation #ml #machinelearning #artificialintelligence #change #startups #transformation #leaders #projects #oracle #dataanalytics #robots #managers

Web3.0 Impact on Banking

Banks have always taken great care to remain competitive in the market despite the other stressors that come with this category of business. The latest one on top of their list is Web 3.0, otherwise known as Virtual Reality, Augmented Reality, and Artificial Intelligence — all of which are just different flavors of the same thing: a much closer interaction between people and computers.


The main impact of Web 3.0 on the banking sector may not be as pronounced as expected, but it is more likely to be negative than positive. The banking sector has always been technology-driven and, with the help of Web 3.0, these banks may find it difficult to adapt to this environment.


Facts and studies done on the impact of Web 3.0 in banking sector

The recent BFA study was commissioned by the National Consumer Law Center (NCLC) and the American Bankers Association. It studied how banks were preparing for Web 3.0, which they identified as a major area of concern among banks.


The study surveyed over 300 banks and gathered their perspectives on how they were planning to adapt to Web 3.0. They found that most banks had already taken a proactive approach in addressing the future needs of consumers, but some major upcoming challenges need to be considered.


This includes technological limitations, operating costs, and legal constraints. One of the biggest worries is that customers will naturally gravitate towards payment methods with better customer service and security, such as credit cards or electronic wallets, instead of using their bank accounts.


Blockchain can enhance this process and lower these costs. Using blockchain for KYC purposes could reduce personnel requirements for banks by 10%, equating to cost savings of up to $160 million annually.


Web 3.0 will largely be built on three new layers of emerging technologies – edge computing, decentralised data networks and AI.


There is a growing application of ML to analyse large data sets in security. As attackers use ML, we need machines that can respond in seconds.


The cycle of change is undoubtedly constant, but its speed has certainly sped up during the pandemic. Going forward, Web 3.0 and transition towards decentralization, digital currencies, ability to monetize data effectively and stronger ecosystem collaborations for customer-centric service will continue to drive the evolution of the financial services industry.   


Blockchain and crypto tokens can bring many potential benefits, such as faster and cheaper cross-border payments and trade finance, but they need to be more stable in value and have a credible backing. 


Decentralized finance (Defi) refers to digital assets and financial smart contracts, protocols, and decentralized applications (DApps). Also based on distributed ledger and blockchain technology, Defi challenges the centralized financial system by disempowering the middlemen and focusing on peer-to-peer networks. The ‘total value locked in Defi’, which shows how much money is currently working in different DeFi protocols, has increased significantly in the last two years. There are several use cases of DeFi and they are continuously growing. It lets one send money around the globe, stream money around the globe, access stable currencies, borrow funds with or without collateral, start crypto savings, trade tokens, buy insurance, and manage one’s complete financial portfolio under one system.


There are several benefits of even Defi Insurance as below:

  • Protection of Defi Deposits
  • Protection against crypto volatility and flash crash
  • Immediate redemption of tokenized crypto
  • Protection against the risk of theft and attack on crypto wallets
  • Protection of funds from hacks on exchange platform
  • Identify fraudulent claims
  • Increased reliability of medical history
  • Reduced overhead cost because of efficiency and speed in the claim processing


Disadvantages of Web 3.0 in the banking sector


Blockchain technology has many advantages, but one prominent disadvantage is that it’s inherently secure without specific third-party support, since the system relies on a “trusted” third party—a node—to make sure the ledger is secure and that no one tries to tamper with it.


Therefore, blockchain developers have been working on a method of maintaining security after the protocol itself has been implemented. This is called “consensus,” and it enables the system to be secure even when some nodes operate independently.


The problem arises when only one node can maintain consensus and therefore make sure that the ledger remains secure. If that node goes offline or is compromised by an attacker, then the entire system can fall apart.


On other side, thefts and frauds are rampant on Web3. In 2021, crypto scams and theft are totally to $14 billion losses. So, security is the biggest threat in the Web3 world for BFSI segment.


In an article about Web 3.0, when discussing the impact of augmented reality on society, The Economist also included that “banking would be affected too” (The Economist 2011). The writer said that this technology would allow people to peer into their bank accounts without even logging in. It could also authenticate people remotely and control their finances at the same time.


Ending words


To fully understand the present banking sector, it is necessary to acknowledge that its nature has always been technology-driven since banking was first formed. As a result, all banks have also invested in new technologies to facilitate the operations and services that they offer to their customers. They have developed faster processing systems, better internet banking platforms, more reliable ATMs, and quicker payment gateways.


Realization should temper the urge to dismiss Web 3.0 financial services as fringe efforts that many in banking missed the potential of PayPal and Chime until they became huge competitive threats


The future of banking lies in Web 3.0. Someone will felt soon the impact of these technologies on the industry, especially for banks that are still rooted in their traditional business model. Web 3.0 is transforming the financial landscape and will, most likely, affect how banks operate.

Biren Parekh